Whether you choose a standard size or give us your custom measurements, all our dresses suits are personally tailored for you from scratch. Because of this, shipping time and our return policy are different for these special items.

Shipping Time
Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.

Formal Dresses
It will take 12-15 working days to tailor your dresses by professional dressmaker. It will then take about 3-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT ,etc) standard.


Wedding Dresses
It will take 15-17 working days to tailor your dresses by professional dressmaker. Also it will take about 3-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT ,etc) standard.


Chinese Dresses
Our standard Chinese Dresses take 6 - 8 working days for our professional tailors to make. Our special Hand-Embroidered Chinese Dresses take 20-22 working days for our professional tailors to make. All Chinese dresses take a further 3-8 working days to ship from us to you. Exact shipping times are based on the shipping company (e.g. UPS, DHL, TNT) standard.

Returning for replacement and refund

Returning for replacement and refund

All returns must be sent within 7 days of the shipment being delivered. We only accept dresses in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.

1.  Quality Issues:

1.  If our staff finds that the merchandise is defective as described, you will receive a refund for the purchase price plus shipping and handling fees.

2.  If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.

2.  Size Errors:

Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.

1.  All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress's original cost.

2.  We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. In this case, we are responsible for all shipping costs.

3.  Customers can also return a dress with measurement errors, and will receive a refund for the purchase price plus shipping and handling fees.

3.  Color Errors:

If the color of the delivered dress is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by one's display monitor. Please purchase our fabric swatch for confirmation before ordering your dress.)

However, any errors regarding size/color that were made during purchasing of our products will not be eligible for refunds.In this case, we can provide a size modification service to our customers for free, with customers only paying for the shipping fee. A dress modification is normally done in 7 working days.

Order Cancellations
All dress orders canceled within 72 hours of purchase will be eligible for a full refund. All dress orders canceled after 72 hours will be eligible for a 25% partial refund.

Overdue Products
If for any reason, your order was not shipped within the time statedand arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.